General Terms

General information

Onrion LLC ( is an on-line platform for information and selling of a great variety of electronic components, products, spare parts, hydraulic, automation and pneumatic components.

Onrion LLC reserves the right to update, improve, move or remove information about products and services at any time without notice and cannot guarantee that the information published is accurate and complete.

By completing the registration on the the User acknowledges and agrees with these terms and conditions, accepts them unconditionally and is obliged to follow them. Onrion LLC reserves the right to revise, supplement or amend the General conditions in compliance with the regulations of consumer and commercial law, and any regulations in effect in the EU.

1. General conditions

1.1 Any user wishing to order and purchase a product/service online has to register on the site by filling out the published electronic form and to agree with the General Conditions for the E-shop.

1.2 Upon registration on the site the user is obliged to provide actual, complete and accurate information, required to make the sale.

1.3 Upon any change in general conditions Onrion LLC will inform the users by publishing the changes on the Site.

1.4 Onrion LLC reserves the right to make changes of the published products or services, prices, specifications and other information without prior notice to users.

1.5 The site of Onrion LLC may contains links to other sites owned by third parties. These links are provided solely for your convenience and information. We are not responsible for the privacy policies, and other information contained therein. By using these links you leave Onrion LLC’s page and we assume no responsibility for the content and completeness of the information and products offered there.

1.6 All prices of goods do not include VAT.

1.7 The total value of the order does not include the cost of delivery.

2. Ordering

2.1 The user can buy goods online from if they have stock quantity and a price after logging into his account.

2.2 The user can add chosen by him products in the virtual basket, may check the content of the basket or remove already added products.

2.3 The User confirms the order by pressing the "SEND REQUEST / ADD TO CART " button on the Product page / Brand page / Cart page. Thus he agrees with the General Terms and Conditions of the E-shop.

2.4 Adding goods to the basket without confirmation of the order does not lead to order registration or saving the basket contents.

2.5 By correct placed order the User / from that moment called Client/ receives confirmation (proforma invoice) at the indicated in the registration e-mail address with details: order number, selected products, product quantity and the shipping address.

2.6 When ordered products are out of stock Onrion LLC notifies the Customer, specifying additional options for the order and approximate delivery time.

2.7 The Sales contract is concluded only after the specific Order is confirmed by Onrion LLC, and this binds the Client to pay for the confirmed products.

2.8 In case of incorrectly completed customer data Onrion LLC will cancel the incoming order, which automatically terminates the sales Contract at a distance.

2.9 The Client can track the history of orders placed by him on the Site.


2.10 When paying cash on delivery the Client is obliged to pay to the courier the full value of the goods in the confirmed order at the time of delivery, as well as to pay separately the courier service and the insurance of the shipment.

2.11 When paying by bank transfer / ePay/, PayPal, the Client pays to the bank account of Onrion LLC an amount, equal to the value in the proforma invoice of the goods supplied and only after payment is confirmed as received and bank account is credited with the amount Onrion LLC performs accept the order and the delivery time start to count.

3. Delivery

3.1 The delivery is made by one of the proposed by Onrion LLC ways chosen by the customer (delivery by courier, or taking direct from the office of Onrion LLC and/or their representatives worldwide).

Delivery could be chosen by the Client from the offered by Onrion LLC options (by courier, received directly in one of company’s offices).

3.2 The Client pays delivery cost to the courier (for shipments abroad the delivery cost is included on a separate line in the invoice or the customer could use his own courier services).

3.3 Onrion LLC is not responsible for delays caused by the actions of a courier or forwarding agent.

3.4 In case of delay of delivery caused by Onrion LLC, we are obliged to inform the Client as soon as possible.

3.5 Upon receiving the shipment the Client / receiver checks the goods for any transport or other damages in the presence of the courier, and if necessary claims to the person, delivered the goods and immediately notifies Onrion LLC by e-mail

3.6 Upon receiving the goods, the Client / receiver is obliged to sign the accompanying documents.

3.7 Onrion LLC is not responsible for not completing the contract in case of wrong entered information by the Client (wrong address, contact person, phone number).

3.8 If the Customer does not make contact to Onrion LLC to clarify the delivery details, the contract for sale of distance shall be automatically terminated and Onrion LLC is released from the obligation to deliver the order.

3.9The risk of loss or damage of goods passes from Onrion LLC on the Client at the time he or a person appointed by him accepts the goods.

4. Claims and refusal

4.1 Upon receiving the shipment the Client / receiver is obliged to review it in the presence of the courier. If he finds any visible defects (inconsistent with the stated purchase, impaired packaging, transport defects, missing accessories, missing supporting documents), both shall sign a statement for the presence of shortages or defects.

4.2 In case the Client / recipient doesn’t check the goods and doesn’t make a claim, the goods are deemed approved and the Client loses the right to claim at a later stage.

4.3 For hidden defects (manufacturing discrepancies, difference in parameters, deformed or oxidized terminals, etc.) the Client may claim in writing within 7 days contacting us by e-mail at Onrion LLC will respond with the next action on the claim within two working days.

4.4 The claim may be denied when the problem is caused by: improper storage or transport, damage from misuse, power surges, floods, lightning, fire and other force majeure.

4.5 The Client, who has the quality “consumer” under the Consumer Protection Act, has the right, without compensation or penalty and without giving any reason, to withdraw from the contract for the purchase of goods in and to return the goods within 14 (fourteen) days from the date of receipt.

The Client should send a statement of withdrawal from the contract and return the goods in their original packages and tags, not used, without damaged or treated in any way, intact, fully equipped with all accompanying documents, including instructions for use, declaration of conformity, warranty card, and all other conditions of Article 55 of the Law on consumer protection.

The Client pays the costs for returning the goods! Onrion LLC reserves the right to refuse to receive for its own account refused goods. After receiving and checking the returned goods Onrion LLC reimburses the cost of the goods (without the cost of the return shipping) no later than 14 days from the date on which the Client has sent the statement of withdrawal from the contract.

4.6 Onrion LLC reserves the right to demand compensation for damaged or missing accessories, product disturbed appearance, or to refusal, if this is not the same product.

4.7 Refund of card amounts for claimed or refused orders will be made by us with a credit transaction on the same card with which the payment was made.

4.8 Refund of bank transferred money will be made by us with a credit transaction to the same bank account.

5. Privacy

5.1 Onrion LLC is an administrator of your personal data collected on and it will respect your right to privacy.

5.2 By accepting these General conditions the Client issues indefinitely and unconditionally consent, his personal data to be collected, stored, processed and used by Onrion LLC and authorized by third parties: courier companies, banks and others for implementation of the contract for distance selling, for promotions, marketing activities and others not prohibited by the law targets, organized by Onrion LLC. Onrion LLC expressly declares to the Client that his personal data shall not be surrendered to third parties for advertising purposes.

5.3 Onrion LLC declares to the Client that it has implemented technical and organizational measures, such as limited access, "firewalls", encryption and data backup that protect personal data from loss, manipulation and access by unauthorized persons.

5.4 The Client may request at any time a written revocation his personal data not to be used and stored by Onrion LLC as a data administrator.

5.5 Onrion LLC reserves the right to use the IP addresses and other personal data of the Client to disclose his identity in the event that it is necessary to implement the law, legal procedures to ensure compliance with these Terms.